Careers

Description

Responsible for establishing new escrow accounts and processing escrow documents in accordance with established policies and procedures. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions.

Essential Functions

• Completes real estate escrow transactions by determining requirements; clearing titles; assembling, preparing, and reviewing closing documents; disbursing funds
• Determines escrow requirements by studying and clarifying buyer, seller, and lender instructions
• Obtains clear title by ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals
• Establishes escrow account by depositing funds; maintaining records
• Prepares transaction documents by completing forms and statements; collecting and reviewing existing documents
• Completes calculations by prorating taxes and interest
• Completes closing transaction documents by assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures
• Completes closing by recording and filing documents; preparing and distributing final closing statements and title
• Prepares Settlement Statement (HUD) by utilizing lender instructions
• Closes escrow account by balancing and disbursing funds
• Complies with regulatory requirements by adhering, and enforcing adherence, to requirements.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Job Complexities

• Assignments are moderately complex in nature. Has latitude for un-reviewed action or decision
• Acts in advisory capacity, making recommendations which may have an important bearing on the conduct of the organization’s business

Supervision Received or Extended

• Works under general supervision setting own priorities and objectives. Work reviewed for soundness of judgment and overall accuracy
• No responsibility for supervision of others

Knowledge And Skills/Technology Used

• Familiar with standard concepts, practices, and procedures within the escrow/title industry field
• Knowledge of Microsoft Office applications
• Good client relations and organizational skills
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Detail-oriented and professional; able to handle confidential information
• Ability to deal with multiple types of roles such as real estate sellers, buyers, agents and brokers

Typical Education

High School diploma or equivalent

Typical Range Of Experience

2-4 years related experience with 3+ years of experience directly handling escrow transactions as an escrow assistant

License or Certification

Escrow Officer certification from the Escrow Association or completion of escrow officer training program by a title company or bank

Description

Provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings.

Essential Functions

• Opens orders, inputs closing statements from a worksheet prepared by Escrow Officer
• Prepares documents for closing and handles the complete disbursement and follow up of all escrow transactions
• Communicates requirements and other information to clients including Title exceptions

Job Complexities

• Assignments are moderately complex in nature. Has latitude for un-reviewed action or decision
• Acts in advisory capacity, making recommendations which may have an important bearing on the conduct of
  the organization’s business

Supervision Received or Extended

Limited supervision

Knowledge And Skills/Technology Used

• Strong customer service orientation
• Detail orientation
• Excellent verbal communication
• Problem solving skills

Typical Education

High School diploma or equivalent

Typical Range Of Experience

1- 2 years of experience as an Escrow Assistant, or a minimum of 3 years of experience in a related real estate or title field

License or Certification

None

Description

As a Title Officer, you will search public records and examine titles to determine legal condition of primarily residential property title. You will copy or summarize recorded documents which affect the condition of title to the property. Must be able to work independently and use experience to examine title to real property, ranging in complexity, to determine status and establish chain of title.

Essential Functions

• Performs title examination and examines the chain of title for a wide range of title orders, primarily residential
• Abstracts and analyzes records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records
• Resolves most issues such as missing information, incomplete, inaccurate or contradictory information contained in the title documentation
• Prepares initial title commitment documentation based on the application of procedural guidelines
• Prepares and reviews reports for accuracy

Knowledge And Skills/Technology Used

• Detail / quality orientation
• Analytical review skills
• Research skills
• Strong problem solving skills
• Communication skills, both verbal and written
• Customer service orientation
• Standard MS skill set
• Proficient with company operating systems

Typical Education

High School diploma or equivalent

Typical Range Of Experience

2+ years directly related experience

Essential Functions

• Date down of all files
• Making sure all requirements have been complied with
• Examination of all documents for signatures and acknowledgements and legal descriptions
• Close communication with Escrow and Title department
• Check fees for policy and endorsement to make sure they are correct
• Digitally record all of the document
• Complete monthly report of all recordings, to be done daily except at the end of the month
• Also will digitally record TSG documents
• Time allowing will learn and interact with all phases of the Department

Knowledge And Skills/Technology Used

• Knowledge of Microsoft Office applications and title/escrow related software
• Proficient PC skills
• Strong attention to detail
• Good verbal and written communication skills

Typical Education

High School diploma or equivalent

Typical Range Of Experience

1-2 years relevant title insurance experience preferred

Essential Functions

• Prepares wires for transfer
• Disburses files and issues checks
• Issue closing documents and letters to appropriate parties
• Billing
• Provide internal and external customer service
• Numeric and alphanumeric data entry into First American proprietary software
• Answer a moderate volume of phone calls
• Deposit incoming funds from lender
• Ensure file is properly balance and reconcile any differences with Escrow Officer
• Reconcile incoming and outgoing wires
• Cut net proceed checks to borrowers, lien holders and creditors as required
• Prepare daily deposit slips

Knowledge And Skills/Technology Used

• Intermediate level working knowledge of Microsoft Office applications and escrow related software. Ability to type a minimum of 40 WPM required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
• Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
• Basic accounting knowledge including accounts receivable
• Settlement statement (HUD) knowledge
• Effective analytical and problem solving skills
• Excellent customer service and communication skills
• Detail orientated

Typical Education

High School diploma or equivalent

Typical Range Of Experience

1+ years Banking and/or Escrow Experience highly preferred

Description

Develops and retains a quality residential client base of Real Estate Agents and Brokers, Lenders, Builders, Agents, Attorneys and others through the acquisition of new business and maintenance of existing customers. Sales Representatives interface with division management, branch manager and escrow staff in carrying out the functions of the position. Sales representatives have an ongoing responsibility for maintaining the customer relationship and servicing the customer’s needs throughout the entire sales order, shipping, billing, customer payment, and follow-up for future business process

Essential Functions

• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
• Communities proactively with and responds in a timely manner to clients
• Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
• Develops and executes a call plan for the area assigned to include calls on and appointments with qualified real estate agents, brokers and their staff, lenders and attorneys
• Assesses individual client needs and develops, presents and implements a plan to meet those needs
• Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate
• Displays or demonstrates product, using samples or catalog, and emphasizes salable features

Knowledge And Skills/Technology Used

• Ability to listen to customers and understand their needs and objectives to better respond and provide solutions
• Applies diplomacy and tact
• Demonstrates persistence, tenacity and consistency in pursuing revenues opportunities
• Strong interpersonal communication skills
• Flexible with the ability to adapt strategy to changing conditions
• Understanding of market and competition with the ability to identify external threats and opportunities
• Ability to persuade and influence others
• Strong negotiation skills

Typical Education

High School diploma or equivalent

Typical Range Of Experience

• 2- 5 years of successful residential Title/Real estate industry experience
• Proven track record of meeting and exceeding sales goals

Description

Escrow Receptionists provide support to Escrow department by assisting with customer service and administrative duties related to escrow closings.

Other Duties Include

• Performs secretarial and clerical duties to assist in the gathering of information and handling of funds for escrow closings
• Answers phones, greets customers, places calls and writes for various information needed for escrow closings
• Process opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, pre-closing maintenance and post-closing follow up on assigned files

A Successful Candidate will have the Following Skills and Experience:

• Strong customer service skills
• Detail oriented
• Excellent verbal communication
• Problem solving skills
• Strong organizational skills
• High School diploma or equivalent
• Escrow experience preferred
• 1-2 years of office experience required

Description

As a Policy Typist, you will gather information from which to type preliminary and final guarantee (litigation, forfeiture, trustee’s sale) policies, title commitments, standard owners / lenders’ , extended, Eagle owners, and express policy reports for the Title Department.

Essential Functions

• Prepare and generate limited or letter reports
• Answer telephones when the receptionist is unavailable
• Process incoming / outgoing mail, meter envelopes
• Copy reports for distribution as needed
• Prepare ship and monitor all out of county recordings

Knowledge And Skills/Technology Used

• Strong typing skills with few errors
• Strong computer skills
• Ability to enter accurate data on a consistent basis
• Ability to pay attention to detail
• Ability to concentrate on work in busy environment
• Excellent verbal communication skills
• Excellent interpersonal communication skills
• Strong organizational skills
• Ability to work independently
• Ability to work in a team environment
• Ability to multi-task under pressure
• A knowledge of Impact is helpful, but not mandatory

Typical Education

High School diploma or equivalent

Typical Range Of Experience

2+ years directly related experience